Duo: Manage Devices

Issue/Question
  • I received a new phone number, how do I deactivate old one and add new in DUO?

Overview

This article will help users change Duo MFA settings and manage or add devices.

Environment

  • DUO MFA

  • Smartphones

Resolution

Access the DUO Device Management Console:

  1. Navigate to DSU Account Management tool and login using your DSU credentials.

  2. Under your profile, Security section, Multi-Factor Authentication and click Manage.

To Manage Devices:

  1. From the My Devices & Settings box, click the Add a new device link.

    • Choose an option from the  What type of device are you adding?

    • Enter your new number

    • Choose an option from the What type of phone are you adding?

    • Click Continue.

    • Scan bar code to complete setup.