FAQs: Content

D2L:  Content FAQs



D2L (Desire2Learn) is a course management system (CMS) that provides student with a web-based environment for online course delivery and class interaction. 

A Content module I’m looking for is missing, what do I do?

There are several reasons why a module would be missing from the Content section:

The module is associated with a start date that has not yet been released or it is associated with an end date that has passed.  Contact the instructor for the course for further information.

The module’s release conditions are not met.  Instructors can set modules to only appear once certain criteria is met by the individual learner (for ex: a student must pass “Quiz A” before they are able to view the module).  Check your syllabus as information may be included concerning release conditions.

The module is hidden.  Contact instructor to verify whether you are supposed to view the module.

Why are audio and video lectures in Content modules not playing?

If the audio or video in the Content tool are not playing, this is most likely the result of a missing plugin needed to play the audio or video.  To check whether this is the issue, complete the System Check.  Ensure that all plugins are enabled and update any programs if required (such as Java, Adobe, etc.).

Restart the browser and try playing the audio or video lecture again.  If this did not solve the problem, contact your instructor, and inform them of the issue.

Why are YouTube videos and other embedded media using Insert Stuff not working/loading?

When using the Insert Stuff framework to add a YouTube video/other embedded media in the Content using Internet Explorer, Mozilla Firefox, or Google Chrome, the browser blocks the content because it is not considered secure, without informing the user that there is an invisible block around where the media should be.  This makes it appear as if the insert failed even though the browser is blocking the content.

To resolve this issue, ensure that you have enabled the ability to view unsecured content in your browser.

How do I download content?

In the Content, on the content page you wish to download, scroll down to the bottom of the page, and click Download.

How do I print content?

In the Content tool, on the content page you wish to print, scroll down to the bottom of the page, and click Print.

How do I make the font size bigger?

To make the font size bigger when viewing any page, select, and hold Ctrl on your keyboard and press +.  Press + multiple times to increase the font size.

To make the font size smaller, select and hold Ctrl on your keyboard and press -.  Press multiple times to decrease the font size.

Why can’t I click on certain/any content topics?

There is a date restriction on the content topic which the instructor has set.  Once the start date has passed, you will be able to click on the topic and view the item.  If the start date seems incorrect, contact your instructor.


Article ID: 29176
Wed 4/12/17 11:10 AM
Fri 12/7/18 3:55 PM