How To: Add a Shared Mailbox to your Outlook Client

Tags Outlook

Add a Shared Mailbox to your Outlook Client



If you have department or service email accounts to maintain and you have been given permissions to access these accounts by ITS, you can follow these steps to add the mailboxes to your Outlook client.  


Adding Mailbox:

Note:  Permissions must be granted before adding the mailbox.

Open your Outlook client, click the File tab, Account Settings, Account Settings. 

Select your mailbox in the account list.  Click Change, More Settings, Advanced tab and click Add.

Enter the shared account name or email address and click OK.

Under Cached Exchange Mode Settings, be sure to uncheck "Download shared folders" checkbox.  Skipping this step may cause your Mailboxes to get out of date.

Click Apply, OK, Next and then Finish.

The share mailbox will now automatically display in your Folder Pane in Outlook.


Send Mail from the Shared Mailbox:

Choose New Mail.

If you do not see the From field at the top of your message, choose Options, From.

Click From in the message, and change to the shared email address.  If you don't see your shared email address, choose Other email address and then type in the shared email address to populate.

Choose OK.

Finish typing your message and then choose Send.

This address will now be available in the future when using your From drop down list.


Use the Shared Mailbox Calendar:

The shared calendar associated with the shared mailbox is automatically added to your Calendar list.

Go to the calendar view and choose the shared calendar.

Note:  Anyone who is a member of the shared mailbox will be able to create, view and manage all events.


Article ID: 65163
Fri 10/12/18 1:40 PM
Wed 2/12/20 9:48 AM