Reset: DSU Network Password - OFF Campus Staff Only

Reset:  DSU Network Password – Off Campus Staff


DSU Network Account:  This account gives you access to many services offered by DSU.  To keep your accounts safe, we highly recommend you create a unique password – one that you don’t use anywhere else.  Some of the services that will required your DSU account are:  Webmail, Outlook, Office365, wireless access, printing, IA lab, VM View and personal web space.

All DSU Network Accounts need to be reset/changed at least every 180 days.  All users will receive their first email alert starting fifteen (15) days prior to your account password expiration.  Users will continue to receive this message days 10, 5, 4, 3, 2 & 1.  See Example of email.  Email sample below:



To Reset Your DSU Network Account while off campus

Head to MyDSU.
Under Trouble Logging In, click on the Reset Your Password button.

Under Reset My DSU Network Account, click on Reset DSU Network Password.

Login with your current DSU Network username and password (do not use your email address).


Enter your Alternative non DSU email address (i.e., @Gmail, @Hotmail, etc.)

NOTE:  This email address must be valid, and you must have access to this account.



Enter your Verification Code

Log into your alternate email address to retrieve your verification code.


You will receive an email from:


Enter your verification code and click Submit Verification Code.


Setup your Security Questions for Password Recovery

You will need choose and answer three (3) security questions (or create your own question(s).  Once completed, click the Setup Security Answers button.


NOTE:  you will need to remember these answers for password recovery.


Review your Profile

You can review and edit your alternative email address here as well as your security questions and answers.

Setup your Security Questions for Password Recovery

Choose a password life option by click the radial button.

Normal Password Requirement: You must change your password every 6 months (180 days) to keep your account current and active.


Passwords may not contain your name or your username.

Passwords must be a minimum of 8 characters long.

Passwords must contain characters from three of the following categories:

·         Uppercase letters

·         Lowercase letters

·         Numbers

·         Special characters: ~ ! @ # $ % ^ & * _ - + = ` | \ ( ) { } [ ] : ; " ' < > , . ? /


Long Life Password Requirements:   You will not need to change your password unless your account has been compromised.


There is no requirement for the password to contain any uppercase, lowercase numbers or special characters.

Passwords must be a minimum of 20 characters long.


Enter your password according to your choice requirements and then click Reset My Password.


NOTE:  If you do not meet requirements, you will not move on to the next screen and will receive a “Please meet the Password Requirement” message.  Try again.


Reset Completed Successfully

You will receive a message that “Your password has been reset successfully.  Please log in using your New Password”.


What you need to know when you return to campus? (Windows Only)

Until you return to campus, you will need to use your “old” password to log into the device and you should be prompted for the new password when accessing email and other DSU network resources while off campus.

Once you return to campus, if possible, dock or connect your device to network cable.  Using Ctrl-Alt-Del, lock your device.  Ctrl-Alt-Del to unlock and enter your new password.  This will cache your new password.


If your wireless connection is no longer operating, you may need to reset your 802.1x wireless connection settings.  See Related Articles section on this web page for additional help.

Don’t forget to reset your WebMail credentials in MyDSU portal after your recent password reset.

If you need additional help or receive any error message, you can complete the request form here (be sure to include any error message text):   Report an Account Issue


Article ID: 55902
Thu 6/14/18 1:37 PM
Wed 7/1/20 10:02 AM