Password Reset: Local Device Won't Recognize New Password

  • I changed my DSU account password, now I cannot log into my DSU assigned device.


After a user changes their password OR of this was done off-campus, until you return to campus, you will need to use your “old” password to log into the device and you should be prompted for the "new" password when accessing email and other DSU network resources while off campus.


  • DSU user account

  • DSU assigned devices

  1. Dock or connect your device to network cable on campus. 

  2. Press and hold the +L key to lock instanatly OR select Ctrl + Alt + Delete and Lock your device. 

  3. From the Windows 10 login screen, press Ctrl + Alt + Delete OR any key on your keyboard to activate login screen.

  4. Enter your new password to complete login to device.

This will cache your new password to your local device (this can only be done while connected to campus network).

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Article ID: 55902
Thu 6/14/18 1:37 PM
Tue 3/7/23 10:50 AM

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Expired/Forgot Password - DSU Network Account Reset Form This form is to request a new verification code for a forgotten password or an expired account.