GoTrojans Wifi Quick Fixes

Issue/Question

  • Having issues reconnecting to GoTrojans Wi-Fi. 

 

Overview

  • This article contains a couple of quick fixes to try when experiencing GoTrojans Wi-Fi connectivity issues. The two potential fixes are disabling and enabling your computer wifi adapter, and forgetting and re-signing into GoTrojans Wi-Fi.

 

Environment

  • Windows

 

Resolution

Disabling and Enabling Wifi Adapter:

    1. On the Windows device, navigate to network 'settings' and turn Wi-Fi off and back on:  Start -> Settings -> Network & internet -> Wi-Fi -> Off/On

    2. Try connecting again

Uploaded Image (Thumbnail)

 

Forgetting GoTrojans:

    1. If the previous step did not resolve the issue, Navigate to 'Manage known networks' in the settings and forget the GoTrojans Wifi:  Start -> Settings -> Network & internet -> Wi-Fi -> Manage known networks -> GoTrojans Forget

    2. Try Connecting to GoTrojans again, and you should have to input your username (first.last@trojans.dsu.edu) and password.

 

If you are still experiencing issues put in a support ticket at : https://support.dsu.edu/TDClient/1796/Portal/Home/

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