GoTrojans Wifi Quick Fixes

Body

Issue/Question
  • Having issues reconnecting to GoTrojans Wi-Fi. 

 

Overview
  • This article contains a couple of quick fixes to try when experiencing GoTrojans Wi-Fi connectivity issues. The two potential fixes are disabling and enabling your computer wifi adapter, and forgetting and re-signing into GoTrojans Wi-Fi.

 

Environment

  • Windows

 

Resolution

Disabling and Enabling Wifi Adapter:

    1. On the Windows device, navigate to network 'settings' and turn Wi-Fi off and back on:  Start -> Settings -> Network & internet -> Wi-Fi -> Off/On

    2. Try connecting again

Uploaded Image (Thumbnail)

 

Forgetting GoTrojans:

    1. If the previous step did not resolve the issue, Navigate to 'Manage known networks' in the settings and forget the GoTrojans Wifi:  Start -> Settings -> Network & internet -> Wi-Fi -> Manage known networks -> GoTrojans Forget

    2. Try Connecting to GoTrojans again, and you should have to input your username (first.last@trojans.dsu.edu) and password.

 

If you are still experiencing issues put in a support ticket at : https://support.dsu.edu/TDClient/1796/Portal/Home/

Details

Details

Article ID: 148626
Created
Wed 1/14/26 1:01 PM
Modified
Fri 1/16/26 3:16 PM
Procedure Frequency
The frequency at which this procedure is completed..
As Needed
Review & Maintenance
As Needed
User Impact
[SOP] What is the impact on users when this SOP is performed.
Campuswide: Affects all users—faculty, staff, and students—across the entire university.