Issue/Question
Overview
This article will cover the process of restoring your Duo Application on a new iOS device or after a system restore.
This article assumes you enabled Duo Restore inside of the Duo Mobile App (for iOS or Android) during the initial setup process.
Environment
Resolution
iOS
Restore DUO for IOS
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Restore your new or reset iOS device from iCloud Backup
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Open the Duo Mobile app on your new device once your applications have been restored.
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Tap Reconnect next to your Duo account in the main accounts list.
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Log in to the Duo-protected application selected by your IT administrator.
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Authenticate using your DSU Network credentials.
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Enter the Passcode sent via SMS or from an enrolled Duo Hardware Token.
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After authenticating, your new iOS device should be connected to the Duo service.
Recover Third-Party Accounts (iOS)
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Restore your new or reset iOS device from iCloud Backup
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Open the Duo Mobile app on your new device once your applications have been restored.
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When you return to the accounts list after a successful third-party accounts restore, you'll be able to tap your third-party accounts to generate passcodes for logging into those services.
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If you previously created a third-party account backup, Duo Mobile notifies you that it found accounts to recover. Tap Automatically reconnect to begin the recovery process.
Enter your recovery password and then tap Reconnect. Duo Mobile restores your third-party accounts.
Android
Restore for Android
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From your new Android device, download the latest Duo Mobile App from the Google Play Store.
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Open the Duo Mobile app on your new device.
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Tap Get My Account Back from the welcome screen.
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Select the Google account you used when initially setting up Duo Restore.
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If account information is found, you will then see the accounts on the Duo Restore screen and in your main accounts list, but with a Reconnect button instead of the key button used to generate passcodes.
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Tap Reconnect next to your Duo account in the main accounts list.
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Log in to the Duo-protected application selected by your IT administrator.
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Authenticate using your DSU Network Account.
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Enter the Passcode sent via SMS or from an enrolled Duo Hardware Token.
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After authenticating, your new Android device should be connected to the Duo service.
Recover Third-Party Accounts (Android)
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Open the Duo Mobile app on your new or reset device.
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From your new Android device, download version 3.28 or newer of the Duo Mobile App from the Google Play Store.
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When you return to the accounts list after a successful third-party accounts restore, you'll be able to tap your third-party accounts to generate passcodes for logging into those services.
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Open the Duo Mobile app on your new device.
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Tap Get My Account Back from the welcome screen.
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Select the Google account you used when initially setting up Duo Restore.
If Duo Mobile finds a valid backup in your Google Drive, it restores your previously backed-up accounts. If your backup included third-party accounts, enter your recovery password when prompted.
Troubleshooting
Having Issues?
For more information, check out the follow article from Duo:
If you run into any issues during the recovery process, please contact the Support Desk or open a ticket at support.dsu.edu