Issue/Question
Overview
Mobile Application Management (MAM) through Intune offers substantial benefits for both DSU and employees. For DSU, Intune's MAM ensures enhanced security by allowing ITS staff to control and protect corporate data within mobile apps without managing the entire device. This means increased data privacy and compliance adherence. For employees, MAM enhances productivity by enabling seamless access to corporate apps while maintaining the privacy of personal data. Overall, Intune's MAM empowers businesses to achieve their security and productivity goals while providing employees with flexibility and convenience.
For more enrollment information, see What happens when I install the Authenticator/Company Portal app and install a managed version of Apps such as Outlook?
Environment
Resolution
DO NOT BEGIN ENROLLMENT WITHOUT THE INFORMATION BELOW:
- Your device needs to be on Android 12.0 or higher (please update to the most current version before beginning).
- Know your DSU login credentials and password.
Open PDF Instructions (with screen prints)
Installing Authenticator – Step-by-Step Instructions
- Go to the Google Play Store and install Intune Company Portal app.
- Open the Intune Company Portal app.
- Click Sign In.
- On the next page you’ll be asked to enter a phone or email address. Fill it in with your @dsu.edu email account and select Next.
- This should then bring you to the DSU ADFS sign in page. Sign in here as you typically would for any other school resources and select the Sign in button.
- Once signed in, the device should prompt you for DUO MFA.
- Select “Yes, this is my device.”
- FNext, you’ll want to restart your Outlook app on your phone if you were already using it to access your DSU email. If you’ve already had it installed, you may be prompted to re-sign back in and verify using MFA.
Installing Outlook – Step-by-Step Instructions
- Go to the Google Play Store and install Microsoft Outlook app.
- Open the Outlook app on your device.
- Once you open the app you’ll be prompted to add an account. Select Add Account.
- Your @dsu.edu email address and select Continue.
- This will bring up the DSU ADFS sign in again along with the DUO challenge. Follow this as before.
- From here you should be prompted "Would you like to add another account?" to your device. Select the “Maybe Later” grey option in the bottom left and your device should start syncing.
- As the account syncs, you should then receive a pop-up prompt to set a PIN for your outlook account. This can be the same as your current device PIN or different. It just needs to follow the requirements prompted on screen.
- Confirm PIN.
Checking if Your Device is Setup Correctly
- From your inbox you can select your profile icon in the top left. This should pull up a side pane. On the bottom left you should see a gear cog for Settings.
- Scroll down to the bottom of the page and you should see a Privacy Settings option, select it.
- You should see your DSU account listed as the Primary and that this app is being managed by your company administrator.