Issue/Question
Overview
All tickets submitted through Team Dynamix have a status. The status of the ticket shows the progress of a ticket as it moves towards completion.
Environment
Ticket Statuses Explained
Below are the various ticket statuses and their descriptions. You may view your ticket requests online here.
New
The new status indicates that the ticket has been received, but no work has started on the ticket.
In Process
Work has started on your request.
Tech Completed
Your issue has been resolved and we are waiting on your confirmation. Tickets in this status will be systematically Closed after 7 days if we don't hear from you.
Closed
You have confirmed your issue is resolved or there was no response after 7 days of the ticket having the status of "Tech Completed" Closed Tickets can not be reopened, a new ticket will need to be created.
Waiting on User Response
Your technician needs more information from you to complete your request.
On Hold
Your ticket can be placed on hold if work will be scheduled at a later date.
It can also mean your ticket is waiting on other circumstances such as outside vendor response, item shipping, etc.
Tech Response Required
The Technician needs to respond to the ticket. This is automatically changed to when a user responds to a ticket that was in the status of "Waiting on User Response"