Mobile ID Device Requirements

Issue/Question

Is my device compatible with Mobile ID?
Why can't I install the eAccount Mobile app on my device(s)?

Overview

Which devices and OS versions are compatible with eAccounts Mobile app. Check your iOS and Android device and version.

Environment

Trojan Silver
eAccounts Mobile App

Resolution

iPhone

iPhone SE, iPhone 6, iPhone 6plus, or later
iOS 12 or later
1. Go to Settings>General>Software Updates

Note: If your device is running iOS 12.2 or later you’re ready to use the Trojan Silver Mobile

If not tap Download>Install
Passcode may be required to start install
Follow the instructions to finish upgrading to the latest version of iOS

Apple Watch

Apple Watch Series 1 or later
Watch OS 5 or later

Note: The Series # for the Apple Watch can be found on the back or the watch.

Instructions for verifying and/or updating your Apple Watch software version

Android

Version 6.0 or later; NFC-enabled device capable of supporting Google Wallet.

Tap Settings>General>Software Update>Download>Install
Passcode may be required to start install
Your device will display the estimated download time

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