Reset: 802.1x Wireless Connection

Reset – 802.1x Wireless Connection



User may need to complete this step if they are:

  • A student changing their password.
  • An employee returning to campus for first time after changing password while OFF campus.


Before you begin:

You will need to be “wired” to DSU’s campus network or docked (if applicable).


Windows 7/8/10:

Do a Ctrl-Alt-Del to LOCK your device. 

Do another Ctrl-Alt-Del to UNLOCK using your new password.

Right click the wireless icon in your system tray. Choose Open Network and Sharing Center.

After the Network & Sharing center console window opens, click the Wireless Network Connection (GoTrojans) link.

In the Wireless Network Connection windows, click the Wireless Properties box to open.

In the GoTrojans Wireless Network Properties window, select the Security tab and choose the Advanced Settings button.

Make sure User Authentication is selected in the dropdown menu.

Click on Save Credentials and enter your DSU Network username and new Password.

Click OK on console windows to close.

Wireless card should disconnect and reconnect with your new credentials.

Apple MacOS:

Click the wireless icon in finder menu bar.  Select Turn Wi-Fi Off.

Click the wireless icon in finder menu bar again.  Select Turn Wi-Fi On.

Enter your DSU Network username and new Password to authenticate.



Don’t forget to reset your WebMail credentials in MyDSU portal after your recent password reset.

If you need help with your login information, you can contact the Help Desk by calling 605-256-5675 or email at


Article ID: 22495
Thu 1/5/17 10:52 AM
Thu 2/8/18 1:04 PM

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