Body
Issue/Question
Overview
Duo Mobile's restore functionality lets you back up Duo-protected accounts and third-party OTP accounts (such as Google or Facebook) for recovery to the same device or to a new device.
Environment
- Apple iOS
- Android OS
- Duo Mobile
- DSU Account
Resolution
iOS
iOS Devices
- Back up your device to iCloud
Note: iCloud Keychain must be enabled. Nightly iCloud backups will include Duo Restore information. Encrypted iTunes backups will also work
Android
Android Devices
- Open Duo Mobile App
- Tap overflow menu (three vertical dots) in the top right corner of the main accounts list
- Tap Settings
- Tap Duo Restore
- Turn on Duo Restore by tapping Backup accounts with Google Drive
- Select a Google account to store your backup
- Optionally enable third-party account restore by tapping Automatically reconnect third-party accounts
- Enter and confirm a recovery password that has 10-128 characters
Note: If you wish to restore the Duo Mobile App from one Android device to another, you must have the old device working as it will generate the QR code necessary to restore.
Troubleshooting
For more information, check out the follow article from Duo:
https://guide.duo.com/duo-restore
If you run into any issues during the recovery process, please contact the Support Desk or open a ticket at support.dsu.edu