Why Am I Being Asked to Change My Password?

Summary

Explains why DSU may require a password change due to suspicious activity or potential credential exposure, and provides steps to update your password and regain access to university services.

Body

Issue/Question
  • Why am I being asked to change my password when signing in?

Overview

Dakota State University may require you to change your password when we detect signs that your account could be at risk.

This can happen when:

  • Your account credentials may have been exposed in a known data breach.

  • We detect suspicious sign-in attempts or unusual account activity.

  • We identify other security concerns that warrant a password change.

When this happens, you may be required to change your password the next time you sign in to a DSU application or service.

ResolutionOutlook desktop app (Mac)

If you are prompted to change your password, follow these steps:

  1. Open a familiar DSU application or website, such as Outlook, D2L, or SharePoint.

  2. Sign in using your current DSU username and password. Complete multifactor authentication (MFA) if prompted.

  3. Follow the on-screen instructions to change your password. Enter your current password, then create and confirm a new one.

  4. Complete any additional MFA verification if prompted.

Once complete, use your new password when signing in to DSU applications and services. Some applications may ask you to sign in again.

Always sign in through a trusted DSU website or application. Avoid clicking sign-in links in unexpected emails or messages.

Important: Your new password must be at least 20 characters long, must not reuse a previous password, and must meet DSU's password policy.

If you have trouble changing your password, do not recognize the activity, or receive an error message, submit a Report an Account Issue request.

Desktop Web Interface
Phone Web Interface

Details

Details

Article ID: 148767
Created
Fri 11/13/26 12:11 PM
Modified
Fri 11/13/26 3:03 PM
Procedure Frequency
The frequency at which this procedure is completed..
As Needed
Review & Maintenance
Annually
User Impact
[SOP] What is the impact on users when this SOP is performed.
Campuswide: Affects all users—faculty, staff, and students—across the entire university.