This article focuses on the Quality Assurance Learner Support 1.2 with examples on how to meet the standard.

Recommended

The Quality Assurance Rubric, for the Learner Support Section 1.2 states: 

If third-party tools and/or content are utilized by the course, clear instructions are provided to students on how they will receive support for these tools.

 

Expectations

• Because third party tools take students out of Desire2Learn, campus support services are likely to be unable to provide assistance to students. For this reason, clear instructions must be provided to guide student to third-party support resources.

Examples

• "This course makes use of Cengage's MindTap for various course materials, activities, and resources. You can access these through the Content area of the course. If you need assistance with accessing these, or if you experience any technical issues with these, please contact MindTap's support at..."

 

---

Example 1: Turnitin

"This course utilizes Turnitin for plagiarism detection and feedback on written assignments. You can access Turnitin through the Assignments section of the course. If you need assistance with submitting your assignments, or if you encounter any technical difficulties, please contact Turnitin's support at [Turnitin Support Link] or call their support line at [Turnitin Support Phone Number]."

---

Example 2: Pearson MyLab

"This course incorporates Pearson MyLab for interactive learning activities and assessments. You can find the MyLab materials in the Course Modules section. If you need help with accessing the MyLab resources or experience any technical issues, please reach out to Pearson MyLab support at [Pearson MyLab Support Link] or call their support team at [Pearson MyLab Support Phone Number]."

These examples ensure that students have clear guidance on how to seek help for third-party tools used in the course, addressing the Quality Assurance Rubric's requirements effectively.

---