Connect: iOS Device using the Mail App

Connect:  iOS Devices to DSU with Mail App
 

Overview:

Microsoft Exchange Mobility/ActiveSync allows synchronization of compatible iOS devices with the system. The directions on this page show how to configure these types of devices. Due to variation in Apple iOS version, some menu options may differ from these directions if your devices are out-of-date or there has been a new release since these instructions.

iOS devices have the Mail app included.  For setting up with Outlook app, please see Related Articles on this page.
 

Before you begin:

If you are on campus you may want to connect your iPhone/iPad/iPod to GoTrojans wireless network.  See Related Articles on this page.
 

Connect your iPhone/iPad/iPod device:

Select the SETTINGS apps from one of your main screens.

iPhone Settings icon screen shot


Select the MAIL section, you may need to scroll down.

iPhone Settings list screen shot

Select the ACCOUNTS section and then select ADD ACCOUNT:

 iPhone Accounts screen shot


Select the EXCHANGE section:

iPhone Add Account screen shot

Enter your information along with DSU’s configuration (sample below): 

·         Email: Your DSU email address

·         Password: DSU Network Password

·         Description:  DSU Email (optional)

Note: If you are unsure of your DSU Email address or Network User Name check by going to “What Are My Accounts”

iPhone Exhange settings screen shot

Click NEXT and enter additional information (sample below):

·         Email: Your DSU email address

·         Server:  webmail.dsu.edu

·         Domain:  DSU

·         Username:  DSU Network Username

·         Password: DSU Network Password

·         Description:  DSU Email (optional)

Toggle the options that you want your device to show (Mail-required, others are optional):

iPhone Exchange options screen shot

Troubleshooting:

If you find that your device will not complete the configuration, please try the following:

1.   Completely power down your device, restart it, and try the directions again.

 2.    Use your device's browser to attempt to connect to DSU’s Outlook Web App.

If you are unable to see the Outlook Web App site prompting for your credentials, your device may not presently have a functional data connection. If that is the case, please attempt this again from a location with a good data connection, or contact your cellular carrier for assistance with your data connection.

If you are able to see the Outlook Web App site asking you for your Login credentials, provide them and attempt to log in. If you are unable to log in, the problem may be with your account itself. In that case, please contact the ITS Support Desk for assistance with your account.

3.   Temporarily disable cellular data on your device, and connect to Wi-Fi. If you are on campus, please connect to the GoTrojans wireless network. After connecting to a strong Wi-Fi signal, please go through the setup directions again. Be sure to turn your cellular data back on!

If you are still unable to get your device to connect, please contact the ITS Support Desk.

Details

Article ID: 29186
Created
Wed 4/12/17 11:42 AM
Modified
Wed 11/22/17 12:34 PM