D2L Support

 Basic Things

1. Frequently Asked Questions (FAQ)
2. Browser Check 
3. Platform Requirements

Common Issues

1. Cannot launch a quiz or compose a message or download a file in IE 7 because of popup block
2. Failed to reply to D2L Mails
3. Cannot see my "sent mail"
4. Login page keeps returning
5. Repair wireless connection (when D2L displays "page cannot be found" or "service not available" errors)
6. Windows Media videos not play in Mozilla Firefox

Quick User Guides from D2L (PDF)

1. Chat
2. Content
3. Discussion
4. Dropbox
5. Email
6. Grades
7. Quizzes

 Step-by-Step Guides from D2L (PDF )

1. Getting Started
2. Classlist
3. Course Content
4. Discussions
5. Dropbox
6. Email
7. Grades
8. Locker
9. Pager
10. Personal Homepage
11. Quizzes
12. Schedule
13. Blog
14. Chat
15. Checklist

 Video Tutorials (Flash streaming)

1. I'm new to D2L
2. What's my password?
3. Login and Overview
4. Assignment Dropbox
5. Content Area  
6. Grades
7. Quizzes
8. Discussions
9. Email

  The nine videos above were created by Jennifer Coats.

Other Support Resources

1. Get Respondus LockDown Browser
    
   • Goes to http://www.respondus.com/lockdown/information.pl?ID=579736524
   • Select the link "Install from server 1" or "Install from server 2" for Windows or for Macintosh.
   • Disable the popup blocker if it prevents the download.
   • Start the installation.
   • Institution ID is: 579736524
2. One Page Guide on Respondus LDB (PDF)
3. Online Writing Lab (OWL)
4. Support for Online Students
5. Tips for Online Learning
6. Tutoring

 
Course Design in D2L

• http://support.dsu.edu/d2l/coursedesign

Common Tasks

1. Add a News Item (Class Announcement)
2. Add a Syllabus to your Course Homepage
3. Add a Tool Link to the Nav Bar
4. Back up your course
5. Change Enrollment Status of Selected Students (for instance, for those who have an incomplete and need to continue accessing the course in D2L)
6. Change Quiz Scores
7. Copy One Course to Another (including homepage and widgets)
8. Edit Course Info Widget
9. Reset a Student Quiz Attempt
10. Release Final Grades
11. Special Access for students to access Dropbox folders
12. WebDAV to Manage Course Files in D2L
13. WebDAV If You Use IE8

 Common Issues (Please also see Common Issues posted for students)

1. Dropbox folder accessible to students regardless of date/time restrictions
2. Students cannot post to a discussion forum
3. Failed to replay to D2L mail
4. Can't see my "sent mail"
5. Windows Media Video not play in Mozilla Firefox

User Guides from D2L (PDF)

1. Chat
2. Checklist
3. Classlist
4. Competencies and Rubrics
5. Content
6. Discussion
7. Dropbox
8. Editing Course Tools and Properties
9. Email
10. FAQ
11. Files
12. Glossary
13. Grades
14. Groups and Sections
15. Homepages and Navigation Bars
16. HTML Editor
17. Introduction to the Learning Environment
18. Journal
19. Links
20. Locker
21. News
22. Pager
23. Quizzes
24. Release Condition
25. Schedule
26. Self Assessments
27. Surveys

 Video Tutorials (Flash streaming)

1. My Home and Course Home (version 8.3) (14:10 min video)
2. Add Links to DSU Getting Started Widget (with captions) (6:00 min video)
3. Add News Items and Manage News Widget (with captions) (7:13 min video)
4. Insert Tool Links on a Widget (7:38 min video)

Content and Files

1. Content  (1) (12:23 min video)
2. Content  (2) (14:58 min video)
3. Copy Course in D2L (7:20 min video)

Assignment Dropbox and Grades

1. Dropbox (1): Assignment Creation (8:40 min video)
2. Dropbox (2): Assignment Submission/Grade (5:08 min video)
3. Grades Management: Weighted Calculation (11:30 min video)
4. Grades Management: Points Calculation (8:00 min video)

Quizzes

1. Quiz Questions (1): Import Questions (7:30 min video)
2. Quiz Questions (2): Question Types (12:30 min video)
3. Quiz Setup (11:45 min video)
4. Quiz Submissions and Grading (10:30 min video)
5. Student View of Quiz Submissions (for students) (6:30 min)
6. Quiz Reports (for instructors) (6:30 min video)

Class Management

1. Course Attendance Report (with captions) (7:10 min video)
2. Groups (9:40 min video)
3. Add and Manage Participants through Classlist (5:53 min video)

 Other Tutorials

• Elluminate
  • Read Me First
  • A Quick Tour in Video
  • A Comprehensive Guide (PDF)
  • Telephony
• Respondus
  • A Quick Start Guide (PDF)
  • A Complete Guide (Word)
• Microsoft SharePoint Designer
• Feature Comparison between WebCT and D2L
• SDBOR D2L Homepage Standards (Word doc)

1. Sample Files
2. Quiz question collection for import (zip file, 5 kb)
3. Sample Questions in Plain Text
4. Sample Questions in Word (Word)

1. Content Management and Migration (PDF)
2. Assessment Tools (PDF)
3. Collaboration and Communication (PDF)
4. Quiz Questions from Word to D2L (PDF)